Refund policy
Return & Refund Policy
At LAMU, we are committed to delivering an exceptional experience with every purchase. Please read our return and refund policy carefully before completing your order.
Eligibility for Returns We accept returns on eligible items within 14 days of delivery. To qualify, items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
The following items are not eligible for return:
- Sale or discounted items
- Beauty and skincare products (once opened)
- Customized or personalized items
- Undergarments and swimwear
How to Initiate a Return To request a return, contact us at [yunglamu.official@gmail.com] within 14 days of receiving your order. Include your order number and reason for return. Our team will respond within 2 business days with instructions.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days.
Exchanges We do not offer direct exchanges. If you wish to exchange an item, please return the original and place a new order.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We will resolve this promptly at no additional cost to you.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. Original shipping fees are non-refundable.
Contact For all return and refund enquiries, please reach out to us at [yunglamu.official@gmail.com] or through our website contact page